Privacy Policy

Effective Date: 15th March 2019
Last Updated: 18th November 2020

Introduction

Your privacy is important to us. The Data Protection Commission (DPC), Ghana, is committed to safeguarding your personal data and ensuring its protection whenever you interact with us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Data Protection Act 2012 (Act 843).

Data Controller

The Data Protection Commission, Ghana, is the data controller responsible for processing your personal information unless stated otherwise. Here are our contact details:

Postal Address:
P.O. Box CT7195, Cantonments, Accra-Ghana

Office Address:
Pawpaw Street, East Legon (Behind Melcom)

How We Collect Your Personal Data

The personal data we collect depends on your interaction with us. We obtain information through the following means:

  • Direct interactions (e.g., when you fill out forms, submit complaints, or register for services)

  • Automated technologies (e.g., website cookies and analytics tools)

  • Third parties (e.g., public records or authorised agencies)

Types of Personal Data We Collect

The Commission may collect and process the following categories of personal information:

  • Identification details: Name, national ID number, passport details, or other official identification

  • Contact details: Email address, phone number, and residential address

  • Employment information: Job title, employer details, and professional background

  • Website usage data: IP addresses, browser type, and site interaction history

Purpose of Processing Personal Data

We process your personal data for the following purposes:

  • To provide regulatory services, including complaint resolution and compliance monitoring

  • To communicate with you regarding inquiries, complaints, or service requests

  • To improve our services and enhance user experience

  • To comply with legal obligations and enforce data protection laws

Legal Basis for Processing Personal Data

The legal grounds for processing your personal data include:

  • Consent: Where you have explicitly agreed to the processing

  • Legal obligation: Where processing is necessary to comply with the law

  • Legitimate interest: Where processing is required to fulfil our regulatory duties

How We Share Your Personal Data

The Commission does not sell or trade personal data. However, we may share your information with:

  • Government agencies and regulatory authorities, where legally required

  • Third-party service providers who assist in delivering our services

  • Law enforcement agencies in cases of legal or security concerns

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the retention period expires, data is securely deleted or anonymised.

Your Rights

Under the Data Protection Act, you have the following rights regarding your personal data:

  • Right to access: Request details of the personal data we hold about you

  • Right to rectification: Request corrections to inaccurate or incomplete data

  • Right to erasure: Request deletion of your personal data under certain conditions

  • Right to restrict processing: Request a limitation on how we process your data

  • Right to object: Object to the processing of your personal data based on legitimate grounds

  • Right to data portability: Request to receive your personal data in a structured format

To exercise any of these rights, please contact us at info@dataprotection.org.gh.

Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. However, while we strive to secure your data, no system can guarantee absolute security.

Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance user experience. Cookies help us understand website traffic patterns and tailor services to user preferences. You can manage cookie settings through your browser.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. Any updates will be posted on our website, and where significant, we will notify you accordingly.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact:

Data Protection Commission, Ghana
Email: info@dataprotection.org.gh
Phone: +233256301533

By interacting with us, you acknowledge and agree to the terms of this Privacy Policy.